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Troubleshooting

Logging On​

User unable to log on​

Actions

  • Update the associated Principal’s password and have the end user retry.
  • Review any messages that may be in the end user’s browser’s console.

If the size of the JWT becomes too large then the following will be shown

  

This is usually because of the number of enabled data services for the given account. The Administration Tool provides the following warning when getting close to the limit for the signed on administrator account. End user accounts usually have only a few visible data services.

  

Backend Services​

Invalid signature​

This message appears in the log

Error in authenticateToken {"name":"JsonWebTokenError","message":"invalid signature"}

Actions

  • This error can occur when a secondary compute node’s JWT secret value does not match the primary node’s value.